Student Credit Controller

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Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of The Tavistock and Portman NHS Foundation Trust
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The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.
We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people's lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health
We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.
As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system., The purpose of this role is to take ownership and accountability for the credit control activities for student related accounts, minimise bad debt whilst maximising income collection through chasing debtors, ensuring prompt allocation of cash to achieve targets in accordance with Company Credit Management Policies., The role holder will be the prime contact for the timely collection of all student related income owed to the Trust, and be responsible for management of the student financial record system, including credit control, reconciliation and allocation of transactions. They will be responsible for corresponding with students in all matters relating to income collection and maintain effective professional relationships with both students and colleagues.
The postholder will help build external monitoring and reporting to the board of directors with input to an updated debtor report every month.

Working for our organisation
The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.
The post holder will report to the Head of Financial Accounts and be ultimately responsible to the CFO and the Director of Education. The Head of Financial Accounts will manage rather than supervise this role. The post holder will need to handle appropriately all routine enquiries from Trust staff and outside organisations and individuals. The post holder will work closely with Department of Education - especially the Student Records & Finance Manager (Academic Registry), as well as the Department of Finance more broadly., · Managing student and sponsor income collection across the Trust, including debt chasing, management of existing instalment plans and prompt payment allocation to student accounts.
· Explaining both verbally and in writing the Trust's income collection procedures to students, colleagues and other customers to facilitate the prompt collection of income.
· Liaising with the Finance, Student Registry, and Course Administration teams to obtain financial information, allocate payments and investigate academic history and attendance at the Trust to ensure accuracy of invoices applied
· Perform day-to-day administrative duties and maintain accurate, detailed and up-to-date student and sponsor records.
· Have accountability for efficiently logging customer contact and queries/issues as they are raised, ensuring they are successfully resolved in the most efficient and time-effective manner.
· Respond to student queries and proactively collect fees due via various mediums, including phone calls and online communication. Apply a relevant hold to debt chasing following Trust procedures.
· Provide an exceptional level of customer service to students, sponsors and other customers.
· Negotiate instalment plans with students who experience financial difficulty
· Support students experiencing financial difficulties by sign posting them to support services.
· Provide copy of invoices/statements, liaise internally to identify and refer accounts to the Head of Financial Accounts which may require escalation, queries which cannot be resolved, high forecasted overdue, bad debts.
· Develop and run debtors reports to facilitate the day-to-day management of the student ledger.
· Develop and run management reports to present to senior management in order to highlight trends and inform policy changes in relation to income collection.
· Recommend debts for write off where appropriate
· Support the enrolment and graduation processes by providing details of existing debtors
· Assist with the ongoing development of systems, processes and policy in relation to student income collection
· Develop effective working relationships with colleagues
· Participate in team meetings and ensure any actions arising from this are actioned as necessary in relation to monitoring requirements.
· Comply with rules and regulations regarding customer data and financial information, including GDPR and PCIDSS.
· Conduct all matters associated with the role in accordance with the Trust's policies and procedures.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Team Manager / Service Manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.,

• In submitting an application form, you authorise the Tavistock and Portman NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk