Student Deliverability Manager

Bringing together an understanding of technical deliverability, data and analytics, marketing strategy and industry compliance, the Deliverability Manager has a broad range of skills used to provide support, education and guidance. The Deliverability Manager's day-to-day role is one of internal and client communication on a regional and global level; answering ticket-based customer support escalations; problem solving and investigation, providing analytical insight and strategic marketing solutions to clients; and the technical setup and management relating to email and digital messaging Additionally, the Deliverability Manager supports the Sales and Marketing function through outreach functions; helps educate clients and internal teams through blogs, webinars and advice articles; supports messaging technology teams with expert insight and solutions; and provides digital messaging compliance support.,

• Understand the core principles of email deliverability (email authentication; email compliance; plus how email filters operate, the challenges these filters pose to email marketers, and solutions to those challenges)
• Compile information to support the investigation and solution of email deliverability issues
• Support the administration and setup of new accounts and clients
• Support the administration and setup of the email sending platform
• Compile and present reports to Emarsys deliverability team
• Provide deliverability support internally and directly to clients, using and referring to help-site resources and similar guides
• Verifying technical configurations, including DNS records, email authentication, email format (RFC compliance), FBL registration and functionality, relay and bounce processes
• Verify compliance with core legal requirements, ISP policies and industry guidelines
• MTA (PowerMTA) configuration, management and performance analysis
  
  Working towards a Bachelor's or Master's degree in the area of marketing, data science or statistics
• Some experience in software development, networking, and/or relational databases
• Competency in Microsoft Office
• An ability to learn new concepts quickly and confidently
• A helpful and approachable persona
• Strong written, verbal, and interpersonal skills to communicate complicated information clearly and simply
• Ability to manage time and work remotely and unsupervised
• A passion for analysis, problem solving and troubleshooting
  
  Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social).
Emarsys continues to be the partner of choice for marketers because our 800+ team members in 15 offices are focused on engineering innovation into our platform, solving marketing challenges for our customers as a true partner, and helping one another succeed. If you are looking for a rewarding opportunity with a company that values professionalism, has a global footprint, is fast paced, and fun, we challenge you to invest your most important asset - your time - with us. (We've hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) The Deliverability role provides support and professional services to digital marketing and communication teams, helping Emarsys clients reach their customers and achieve success., Emarsys is a globally matrixed organization. You will work in our London office and report directly to Strategic Services Director EMEA, with a dotted line to our Regional Vice President of Services and Solutions EMEA. We offer remote working flexibility however in the spirit of our team-focused culture, we would encourage you to attend the office on occasion where possible to connect with your direct team members. Our work environment is dynamic, spacious and modern, and we encourage creativity and initiative in all areas of the business.

In this role you can expect to learn:
• How to work in a professional working environment in a global company
• Working on a daily basis with a small but incredibly diverse team spread across five countries
• Working with industry experts in a key specialized area of digital communications and marketing
• Technical skills and the application of those skills to form the basis of daily routines
• Problem solving, time management, prioritization and other "soft skills" essential to successful team-based professional careers