Student Enquiries Officer

The Student Enquiries Officer is a customer-focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, askUCL. The primary work location for this role will be the Bloomsbury campus, however, you will be expected to travel to UCL East on a regular basis.

We are seeking an individual who is passionate about providing exceptional customer care. You must be proactive, solution-focused and have excellent attention to detail. Additionally, you will have a proven ability to communicate effectively, work well within a team and have experience of working in a fast-paced environment.

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)



• Additional 5 days' annual leave purchase scheme



• Defined benefit career average revalued earnings pension scheme (CARE)


• Cycle to work scheme and season ticket loan



• Immigration loan


• Relocation scheme for certain posts



• On-Site nursery


• On-site gym


• Enhanced maternity, paternity and adoption pay


• Employee assistance programme: Staff Support Service


• Discounted medical insurance