Student Health & Wellbeing Engagement Adviser ( Internal Only )

Led by the Head of Department, Student Health & Wellbeing comprises four services:

• Student Health and Wellbeing Engagement Service
• Student Disability & Neurodiversity Service
• Student Mental Health Service
• Student Counselling Service
Together, the teams offer specialist advice, mentoring and support to students during their time at the university. The service also provides consultation and guidance to academic staff and the wider university community regarding disability, neurodiversity, mental health and wellbeing and on reasonable adjustments.

The post holder will have a student-centred approach, offering a pro-active, empathetic response to the diverse needs of City St George's students. The complex nature of the role requires you to have an understanding of the management of vulnerable students and the additional support available to them. You will contribute to student engagement activities, helping to raise awareness of the department and promote student wellbeing. You will manage multiple tasks simultaneously, using initiative, judgment and your excellent communication skills to support the management of students with complex needs. You will ensure that effective administrative and operational procedures are in place in order to support the growing work of the department. You will possess a good understanding of the challenges faced by students in Higher Education, and an awareness of relevant legislation. You will have experience of providing excellent customer service, preferably in a similar role, as well as experience of working in an international, culturally diverse community. You will possess excellent communication skills and the ability to handle situations calmly, with empathy and discretion. Exceptional record keeping skills and attention to detail are required, along with the ability to manage a busy and varied workload.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students. Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK's largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities. The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants. At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week. Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities. Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work. The University of business, practice and the professions