Student Placement - Service Acceptance Analyst - Technology - 2025 / 2026 - Counter Terrorism Policing HQ

As part of the CTP HQ Technology Transition Team, you will be working as a Service Acceptance Analyst. Your role in the development and validation of key project artefacts will ensure the service acceptance criteria can be met. Working alongside project stakeholders and the Service Designer, you will review, validate and update project artefacts, including, but not limited to; Statement of Requirements; Service Models, Service Design Packages and service guidance. You will work closely with our Transition Leads, Business Analysts, Project Delivery Team and the operational community by supporting them in their role as well as taking on independent projects where suitable. You will work closely with our operational colleagues to understand their business problem/opportunity, so that you can ensure services meet acceptance levels. For this role you will need strong communication, written and organisational skills, with an eye for detail, and enjoy problem solving. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable) Key Tasks The placement will entail the following tasks:

• Co-ordinate across IT operations and manage the acceptance criteria for any changes across the IT portfolio.
• Validate changes against the acceptance criteria, gathering evidence and creating materials as necessary.
Key skills Across the following service management functions, the postholder will; Asset & Configuration Management,
• track, log and correct information to protect assets and components.
Availability and capacity management
• show an awareness of availability and capacity management processes.
Change management
• implement changes based on requests for change.
• apply change control procedures.
Community Collaboration
• understand the work of others and the importance of team dynamics, collaboration and feedback.
Continual service improvement
• identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
Continuity management
• show an awareness of the IT standard continuity management processes and procedures.
Incident management
• identify and register incidents, gathering the required information and allocating it to the appropriate channel.
Ownership and initiative
• show an awareness of problem resolution processes.
• pass problems on to your team.
Problem management
• investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)
• contribute to the implementation of remedies and preventative measures.
Service focus
• take inputs and establish coherent frameworks that work.
  
  You have a Level 3 service management framework qualification.
Technical understanding
• show an awareness of the relevant subject matter and a high level understanding of what it involves
User focus
• identify and engage with users or stakeholders to collate user needs evidence.
• understand and define research that fits user needs.
• use quantitative and qualitative data about users to turn user focus into outcomes., Excellent communication skills.
• Ability to work independently and also as part of a team.
• Must exhibit the ability to prioritise both their own and the team's workload.
• Must exhibit ability to work under pressure and deal with competing demands.
• Enthusiastic, committed and determined to achieve results.
• Prepared to challenge attitudes and behaviours which are incompatible with CTPHQ Policies and Values.
  
  The Metropolitan Police Service (MPS) employs approximately 44,000, officers and Staff, plus thousands of volunteers and provides policing to one of the most diverse capital cities in the world. The service provides policing to the 32 London Boroughs as well as a number of other local, national and international functions such as counter terrorism and organised crime prevention. As the country's largest police service, the service is recognised internationally as a leader in fighting crime and many other policing organisations look to the MPS for best practice and guidance.
We are looking to recruit students for a 52-week student placement with the Metropolitan Police Service. All roles will give students valuable insight and experience of working for one of the largest public organisations in the UK and the largest single employer in London. The role is a substantive post, and we seek to provide valuable practical experience wherever our students work. All roles will give students valuable insight and experience of working for one of the largest public organisations in the UK and the largest single employer in London. The role is a substantive post, and we seek to provide valuable practical experience wherever our students work. Counter Terrorism Policing Counter Terrorism Policing is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity. As the threat of terrorism continues to change and evolve, we need to be ready which means we need to be constantly adapting. Delivering change is hugely important therefore, and this is your chance to play your part in a challenge that is as important as it gets: protecting the UK and its communities.