Student Services Adviser

The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you'll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You'll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.

To excel within this role, you'll have great interpersonal and communication skills, be highly organised and have good attention to detail. You'll also have knowledge of data Protection and GDPR compliance and have your NVQ Level 3 in Advice and Guidance or be willing to work towards this with full support from us.

Derby College Group (DCG) is recruiting for 2 new Student Services Advisers to join our Student Services team based at our iconic Roundhouse Campus, and supporting our other campuses as required. DCG supports c13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.

• Salary of £22,438 per annum
• 20 days holiday plus 8 bank holidays and 6 closure days where these occur
• Membership of the Local Government Pension Scheme with a 20.5% employer contribution
• Discount at our Ofsted rated 'Outstanding' onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors - free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities
• Free eye tests with Specsavers
• Employee Assistance Programme
• Cycle to Work Scheme