Student Services Advisor

NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.

As part of the Student Services Advisor Team, the post holder will be responsible for the administration of the College's centralised FE course application and enquiries systems, therefore a methodical approach to work, along with excellent data entry skills, strong attention to detail and a knowledge of customer records/CRM systems is essential.

Much of the work is targeted and can be intensive and pressurised. Consequently the successful applicant will need well-developed interpersonal, IT and organisational skills and be able to work under pressure, communicating well with all colleagues and customers.

An enthusiastic approach to work with a 'can do' attitude, with the ability to work under your own initiative is essential. Flexibility is also key, as there will be some evening and weekend work required for recruitment events at the main campus and at our satellite centres., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Newcastle College is a further and higher education college offering hundreds of vocational courses, apprenticeships and professional qualifications, alongside more than 70 degrees and higher technical qualifications, delivered through Newcastle College University Centre.

We consider Newcastle College to be at the heart of the North East; a welcoming, supportive, inclusive and safe place, where everybody can be themselves as part of our vibrant and diverse community.

We're proud to be one of seven colleges that make up NCG, one of the country's leading college groups and we're a key part of providing education and training to learners, apprentices and employers across the UK. Newcastle College's vision is to develop the skills and talents of our students to succeed in modern enterprise and make a positive contribution to the prosperity of our region.

Newcastle College benefits from passionate and talented colleagues, who form a community committed to supporting our students to develop their skills and talents and achieve their aspirations. By joining our team you'll be part of an organisation that works in close partnership with employers and local industry to offer education and skills training that leads to real employment opportunities for our learners and makes strong local economic impact here in the North East. Whatever your role, you'll have the chance to work collaboratively with colleagues across all seven NCG colleges and share expertise, innovate and accomplish real change for our learners.

An opportunity has arisen for a Student Services Advisor to join the Student Services Advisor Team within the Student Services Admissions Department, on a full-time permanent basis, working 37 hours per week across Monday to Friday., Newcastle College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

At Newcastle College, our values are not just about what we do, but also about how we do things.

Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.

1. Being both inclusive and diverse

2. Trusting and respecting our communities

3. Taking ownership whilst working collaboratively

4. Inspiring excellence and curiosity.

As part of the NCG Group, Newcastle College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers' pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.