Student Services Advisor - Funding and Transport

The Helpzone colleagues take responsibility for the day to day customer enquiries, including supporting the college funding and transport support function. As part of the Helpzone, you will facilitate a highly effective learner journey. You will work on the front line in the Helpzone supporting delivery of all aspects of the Helpzone service.

Do you have excellent customer service skills and a "can-do" attitude? Then we want to hear from you. South Devon College is recruiting for a Student Services Advisor - Funding and Transport to operate as part of the frontline customer facing team across the college, your role is to provide a welcoming and professional frontline service to all; offering outstanding customer service and impartial information and advice to all students and visitors contributing to a comprehensive 'one stop' Helpzone service., The successful candidate will hold GCSE English and Maths at grade 4 or above (or equivalent). You will have experience in working in a customer facing role with the ability to work effectively as part of a team to allow you to swiftly address and respond to enquiries. You will be confident in liaising with customers via telephone and email, with knowledge of Microsoft Office products.

The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.

Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).

Working at South Devon College, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance.

The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities. We hold the prestigious Investors in People (IIP) Platinum accreditation, the highest level awarded by the people management standard. This prominent distinction confirms the College's status as not just a leading Further Education College, but also as a top employer in the country, as it joins the top 7% of accredited organisations across the UK.

We aim to provide our learners with excellent teaching and learning. Our staff are highly adept at working with and developing skills and knowledge in learners from different backgrounds. Our staff have consistently high expectations of all students and generate high levels of enthusiasm for participation in, and commitment to learning.

Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include:

25 days annual leave (pro-rata of fractional) including the option to purchase additional holiday days;

Christmas Closure of up to 2 weeks in addition to annual leave entitlement;

Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;

Local Government Pension Scheme Employer pension contributions of 18%;

Hybrid and flexible working patterns;

Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;

Major supermarket and high street employee discount schemes;

Life Assurance (if member of pension scheme);

On Site Nursery (Mama Bears);

Employee Assistance Programmes;

Access to Blue Light Card membership;

Discounted travel schemes.