Student Services Assistant

You will work as part of our reception team delivering customer services and guidance to prospective and current students. Services are delivered, whether in person, by telephone or electronically, ensuring that learners are provided with appropriate information to access learning opportunities. You will efficiently deliver key Reception Services, to create an environment where high standards of customer service are cultivated and celebrated.

You must have a good level of general education to GCSE or above, and must have excellent administrative and customer service skills. You will be a confident user of IT and use this to efficiently deliver services and access information. Full training will be provided and we are interested in hearing from all potential candidates.

You will be a confident communicator with the ability to build and maintain excelling working relationships with colleagues, students and stakeholders both internally and externally.

At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level. We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the College can be found on our website.

A generous holiday entitlement of 26 holiday days, plus bank holidays pro-rata for part time roles. Also, 10 closure days which fall over Christmas to spend time with friends and families.

- Membership to the Local Government Pension Scheme with employer contributions of 18.0 %

- Family-friendly policies including flexible and hybrid working, compassionate leave, enhanced maternity, paternity and adoption leave, fostering friendly leave and fertility treatment leave

- Up to 3 days paid volunteer leave

- A supportive package to ensure continuous professional development.

- Excellent facilities including study centres, City Salon, multi-faith prayer rooms, bike storage, City Restaurant (situated at College Green and at SBSA), refectories and welfare rooms

- Great discounts on hair and beauty treatments offered on site

- Benefits platform with variety online shopping discounts and offers, cycle to work scheme and cash health plan.