Student Success Officer

Introduction: The appointed person will be responsible for monitoring student
attendance and engagement, working proactively with students
who are not engaging with teaching and learning. Working
closely with faculty staff to ensure that students at risk of low
engagement or non-continuation receive personalised and
targeted interventions. You will use the University's data systems
to establish predictive interventions for students who may need
additional support.

The appointed person will be responsible for interrogating data,
applying policy (including the attendance policy), identifying
trends, directly supporting interventions and working with multiple
stakeholders to drive change with the objective of improving
student retention.



Duties

To develop as part of the wider Faculty Student Experience Team, a specialist
mentoring and coaching scheme, that enhances formal University support
mechanisms already in place.




Essential to this role is the proactive monitoring of student attendance, Learner
Digital Engagement, identification of, and ability to coach, students who are not
engaging with their studies.

Developing a range of activities to support students including, contacting,
signposting, hosting group and individual meetings and developing for each
student identified as at risk of non-continuation, a personalised 'get back on track'
plan with them.

Maintain effective records, including records of onward referral and dates of
casework completion or closure.

Working closely with Programmes and Schools to ensure the most effective
advice and support is given to students, including signposting and referral to the
appropriate university services or outside agencies and assisting the students to
deal with the key issues themselves.

Access data sources, including the University's attendance monitoring software,
and learning analytics sources to support academic programme teams and to
inform follow up and next steps with individual students.

Working closely with Student Experience Manager, Associate Dean (Education),
Programme Leaders and academic colleagues to ensure that the provision of
workshops and additional tutor support is adequate and appropriate for the
student population and to work to produce and disseminate evidence-based
interventions linked to student success.

Working in partnership with the faculty and other Student Success Officers to
contribute towards improving student success through investigation and analysis
of key holistic indicators of student engagement and retention.

Working in partnership with key stakeholders to identify students at increased risk,
follow up with those students as required, providing appropriate support and
coaching and referral to relevant support services, including colleagues in the
Student Futures and Student Advice and Wellbeing.

To actively raise the profile of the services to staff to enhance retention and
progression, ensuring that staff are aware of how to refer students for advice and
guidance on support issues.

Helping to identify emerging issues, changes in demand for services, and
statistical collation. To assist in the monitoring of the delivery of the service, with
the aim of developing the service in the most appropriate way

Produce reports for school and faculty management on student progression and
engagement, including for Access and Participation Plan.

Assist in the management and maintenance of robust data quality and to
proactively use this data to inform interventions and decisions.

To contribute to a network of staff across the APSS Faculty to proactively monitor
retention activity and be the link between School/Programme Teams and Student
Advice and Wellbeing team to ensure good practice.

Working closely with colleagues across the institution but specifically with the
Student Advice and Wellbeing, Academic Achievement, JM Student Union, and
Student Policy and Regulation advising on appropriate policy developments to
enhance the learning experience at LJMU.




Citizenship

Contribute to a supportive working environment and develop productive working
relationships with other team members.

Attend and contribute to staff meetings.

Contribute to wider faculty/university activities, e.g., open days, student welcome,
graduation and clearing events.

Build internal and external links to enhance own teaching and learning activity.

Participate in institutional widening participation and outreach activities.

Act as an ambassador for the University in all interactions with current and
prospective students, staff, visitors to the University, external partners, media, and
the public.

Promote the University's values of an inclusive and diverse community.

Values and Regulations

Any other duties commensurate with the grade as deemed necessary by the
Student Experience and Outcomes Manager.

Commitment to LJMU's values and regulations, including equal opportunities
policy, the AUA (Association of University Administrators) Statement of Values
and AUA CPD Framework.

Liverpool John Moores University recognises and is aware of its Social, Economic
and Environmental responsibilities; the post holder is required to minimise
environmental impact in the performance of the role and actively contribute to the
delivery of LJMU's Environment and Sustainability Policy.

The post-holder's mandatory Health and Safety responsibilities, which have been
agreed by the University's Strategic Management Team, are contained in Section 2
of the University's Safety Management Code of Practice MCP1 Organisation for the
Implementation of the Health and Safety Policy.

For some of your activity, from time to time, you may be required to contribute to
externally funded projects such as research or EU projects.

Factors Requirements Evidence
Qualifications A relevant graduate qualification, industry Application
recognised certificates or equivalent
experience.

Experience Experience of working in higher education Application/interview
administration, in student
experience, student welfare or similar
areas

Genuine understanding of the challenges
facing students

Knowledge of issues relating to student
progression and retention

Experience or knowledge of working
within a university support framework
Skills and AbilitiesWell-developed active listening, verbal Application/interview
and written communication skills that
allow you to work effectively with students
with empathy and tact
Ability to manage potentially challenging Application/interview
and complex student situations calmly
and effectively, seeking support from
specialist support services colleagues as
necessary
The ability to work with a high level of Application/interview
accuracy and attention to detail
A proactive and creative approach to Application/interview
problem-solving.

Confident in the use of IT systems, Application/interview
particularly the use of MS office packages
such as Word, Excel and Outlook.

Ability to compile and interpret statisticalApplication/interview
information using a spreadsheet
Ability to evaluate and monitor effectively Application/interview




Ability to communicate effectively with a
wide range of staff and students.
Proven interpersonal skills and Application/interview
Experience in a relevant role of building
relationships across departments and
organisations.

Personal A flexible approach to work and 'can do' Application/interview
Qualities attitude.

Financial benefits: Competitive salaries based on a low contractual 35 hour working week.
17.5% employer contributions to pensions for non-academic staff enrolled into Local
Government Pension Scheme (LGPS).
28.68% employer contribution to pensions for teaching staff enrolled into the Teachers'
Pension Scheme (TPS).

Work life balance: Excellent annual leave provision.
30 days for support staff and 35 days for staff and senior managers grade 8 and above.
8 UK bank holidays and up to 5 University closure days between Christmas and New Year.
Family friendly policies and a range of benefits to support including job-shares, flexible
working hours and part-time roles where possible.

Health and wellbeing: Regular wellbeing support initiatives throughout the year.
Access to a trained counsellor via Employee Assistance Programme (EAP).
Plus a programme of activities and range of support and resources to help look after your
mental and physical wellbeing.

Career Benefits: Continuous development opportunities to enhance your knowledge and
meet your career ambitions, including LinkedIn Learning.

Making a difference: LJMU Climate Action - be at the forefront of initiatives to tackle climate
change.
Share experiences and challenge unfair practices with our Diversity and Inclusion Staff
Networks.
Opportunity to volunteer at graduation ceremonies, clearing and open days.

Discounts and other benefits: A reward and benefits platform, giving savings on day-today
purchases across a range of retail outlets.
Interest free loans repayable across twelve monthly instalments, including loans for annual
travel season tickets and cycle to work scheme.
Massively discounted gym and fitness classes at the University Sport Building.