Student Support Hub Adviser ×4 - INTERNAL ONLY

City University London, St Luke's, Islington

Student Support Hub Adviser ×4 - INTERNAL ONLY

£33882

City University London, St Luke's, Islington

  • Full time
  • Temporary
  • Onsite working

Posted 3 days ago, 9 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: 9b1abbb8c98b47b8b07ccd6d1ef1293a

Full Job Description

You will deliver front-line customer support to students attending the Student Support Hub and monitor and respond to queries / cases raised via the Livechat function. You will be responsible for providing students with a consistent service that is professional, efficient and welcoming. In addition you will positively contribute to the improvement of current processes and practices and a culture of inclusivity and an integrated cross service approach, working alongside a wider range of University teams.

You will have a flexible approach, excellent interpersonal skills and a good understanding of a wide range of student issues and be able to communicate to a diverse student body. A demonstrable understanding of equality, diversity, and inclusion and professional conduct and their practical application within a student support environment is essential. Excellent team working skills and an awareness of boundaries of confidentiality and professionalism appropriate to student support in a Higher Education setting is required.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK's largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George's operates a guaranteed interview scheme for disabled applicants.

To support the opening hours of the Student Support Hub you will be required to work 35 hours per week as part of an operating roster. Current operating hours of the Hub are 0900hrs to 1830hrs (term time), 0900hrs to 1700hrs (non-term time) and may be subject to variation dependent on service requirements.

The University of business, practice and the professions.