Study Trips Operations Executive

Diversity Study Trips is our Educational Groups division, working with academic organisations to provide study tours that inspire students outside the classroom.

We are recruiting for an Operations Executive to join our Study Trips team. You will be working closely with our group leaders throughout the months leading up to their tour departure, to plan the logistics and deliver the service of tailor-made trips and itineraries for Schools and Universities. Primary responsibilities will include:

• Liaising with clients to provide updates on the logistics and planning of their tour


• Liaising with our network of suppliers to deliver itineraries that meet our clients' tour objectives


• Working with our Sales Executives to ensure a smooth handover of the booking


• Identifying opportunities to provide more value and a better tour experience to the client


• Dispatching documentation to clients


• Liaising with hotels to ensure prepayment


• Liaising with the product team to ensure our tour products and database are constantly developing and improving
  
  Excellent customer service experience ideally gained in a travel reservations, retail travel or event planning environment


• Working knowledge of a GDS


• A desire to succeed in a logistical travel planning role


• Excellent attention to detail


• Initiative and problem-solving skills


• Good time management skills and capacity to thrive in a high-volume and varied environment
  
  Welcome to Diversity Travel - We are a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers and providing responsible travel solutions. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.


PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.


• Salary up to £26k (depends on experience) plus OTE bonus £6k (links to performance)


• 31.5 days Annual Leave (including bank holidays), rising by 1 day (pro rata) after 12 months of service


• Option to buy or sell additional annual leave


• Excellent opportunities for progression in a fast-growing company


• Employee Assistance Program


• Pension


• Life Assurance


• Season ticket loan


• Discounted staff travel


• Cycle to Work Scheme


If you are interested in our role and meet the requirements above, then please do get in touch. Our hours of work are Monday to Friday, 8.45am - 5.30pm and your rota will involve one weekend day every six weeks with a day off in lieu midweek. Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday - Thursday) and 2 days working from home (Monday and Friday).