Subcontracting Coordinator

This is a great opportunity to join Eurofins Chemistry team in the subcontracting department, the purpose of this role is to assist the department leadership with the day-to-day operations and management whilst communicating delays/queries to customers regarding their sample analysis. This is a full time position working 37.5 hours per week - Monday to Friday 08:00 till 16:00.

• To ensure customer enquiries are responded to at first point of contact where possible.
• Assisting sample dispatch with same day KPI achieved to a minimum level of 95%.
• Assisting in reducing overdue customer sample rate <15 days.
• Identifying incorrect testing selected at the customer level for Interco analysis and working to correct these at the quotation level.
• Identifying samples not reported at the customer level and following up when reported back to UK.
• Building sample specification records to prevent delays in analysis at Interco laboratories.
• Investigating daily turnaround time misses and providing data to department leadership on daily basis.
• Adjusting Interco replated turnaround time dates in accordance to agreed Sample Management rules.
• Assisting to prevent delays with manually entered results and identifying correct turn around time requirements.
• Creating and updating daily priority tracker for Interco samples.
• Overseeing rush Interco analysis from customer to reporting.
• To communicate delays in analysis to customers at the required service level, specifically for samples sent to partner laboratories within Europe and the rest of the world.
• To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible.
• Covering all Team Leader duties within the department when required.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Provide accurate, valid and complete information by using the right methods and tools.
• Delivering customer satisfaction by listening to and exceeding customer expectations.
• Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Registration, preparation and analysis of samples as required.
• Assisting the laboratory to maintain a turnaround time at >92%, ensuring that daily targets are achieved..
• To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.
• Comply with all relevant Health, Safety and Security Regulations., Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
  
  Good laboratory skills and practices including experience with LIMs application.
• Enthusiasm, energy and a driven outlook.
• Proficient in Microsoft Office.
• Experienced in handling customer queries and building relations.
• Maths, English, Chemistry or Biology at GCSE grade C or above or equivalent.
  
  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:
• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme - 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.
What Happens Next Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. Your data