Subject Access Request Officer

The Health Records Department consists of six core services based over three sites, and serves all Directorates and our patients.
We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between. Our team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients.
We are a growing subject access request team efficiently striving for an excellent patient experience, ensuring all patient Healthcare records are validated, scanned and disclosed to the data subject (patient), or to a third party (on behalf of the patient e.g. solicitor etc.) within 30 days of a request.
At present we have the following vacancy:
Paddock Wood/Maidstone Health Records
Full time position (this will include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
OR
Part time positions (this may include Saturday working on a rota system, working pattern will not exceed a 5-day working week), Full details of the main duties are provided in the job description.
+ To validate and process identification checks to ensure the requestor has the right to access patient healthcare records.
+ Accurately and comprehensively prepare, scan, redact, export and disclose patient healthcare records (including paper and electronic records from all Trust systems); some of which may be of a very sensitive nature within 30 days of a request.
+ To validate and collate patient documents and images from all Trust systems that hold patient information.
+ To be efficient in back scanning of patient healthcare records, including tracking, preparation, scanning, quality checking, and uplifting with excellent attention to detail and to a high standing and in accordance to Trust policy
+ To ensure redaction and quality checks are carried out on the patient healthcare record; to ensure required information is included and that no third-party details are visible.
Successful applicants will require:
+ Excellent attention to detail, At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

+ Experience in record keeping
+ Experience in Subject Access Request
+ Knowledge of Data Protection Act 2018
+ Knowledge of Information Governance regulations
+ Working to tight deadlines with ability to work under pressure
+ Flexibility to adapt with the needs of a changing service
The work can require manual handling duties (lifting boxes up to 9kg) and be mentally demanding.

MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.