Success Enablement Manager

Salary Not Specified

Emarsys, City of Westminster

Full time
Permanent
Onsite working

Posted today, 6 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 5eb5207d7ae74c9ba4e9ee30ed0a465f

Emarsys

Full Job Description

With a focus on upsells and renewals, design, execute, and enhance Customer Success enablement programs for our global offices including managing the rollout, adoption and knowledge transfer of best practices on how to leverage key sales tools across the customer lifecycle
Work with Sales, Success and Marketing to create playbooks, call scripts, email templates, kill-sheets, and sales training programs and other assets as required
Maintain and enhance a knowledge system and process for collecting and managing customer specific information, sales collateral and assets to ensure that Success has ready access to the most-up-to-date info on Emarsys' product and services at all times
Work jointly with Sales Operations and Success management to deliver on-boarding and skills training specifically for sales based on identified areas of weakness
Coordinate training programs for Success teams for new products, marketing programs, and technology that reinforce the sales process and methodology, drive adoption and promote best practices
Translate corporate initiatives and brand messaging into actionable programs to enable the sales force to have consistent, effective and engaging sales conversations with prospects and customers at each stage of the sales cycle
Develop a suite of sales enablement tools that span the sales cycle enabling the sales force to drive higher levels of efficiency, effectiveness and overall professionalism
Work closely with Sales Operations team to monitor and maintain reporting on sales enablement effectiveness including measurement of the usage across tools to provide guidance on business impact, areas for improvement, and additional future projects
Work closely with Sales management and Sales Operations to monitor sales productivity, establish metrics and objectives for Sales Enablement

Experience in developing and managing Sales competency models and learning paths for sales roles
Excellent communications skills including, presenting, editing, and writing as well as accuracy and attention to detail required
Proven excellent program management and project management skills
Proven ability to lead and manage at senior levels without direct authority
A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role
Virtual team builder that reaches out across the organization to build rapport and ensure execution
Experience with Learning Management System and lesson creation preferable
Bachelors or Master's Degree preferred (or equivalent experience).
Software as a Service experience preferred
5 years of Sales/Sales Operations/Sales Enablement experience

Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social).

A job with a dynamic and experienced team of professionals.
A great working environment, with opportunities to work with and learn from some seriously talented individuals.
Emarsys Academy - we empower Emarsys employees to inspire excellence by developing their knowledge and skills.
A company with an international outlook and a good market positioning.
Be part of the engine that is behind a very fast growing business.
Competitive remuneration.
An office located close to King`s Cross station, with a vibrant Fun Zone and fridges full of beer.