Success Factors & People Systems Specialist - 39 hoursFull-time

As a SuccessFactors & People Systems Specialist, you will be responsible for managing and optimising our SuccessFactors platform and other related people systems to support our HR processes and initiatives. This role requires a deep understanding of SuccessFactors modules, strong analytical skills, and the ability to collaborate effectively with cross-functional teams.

You'll support the configuration, maintenance, operation, and ongoing administration of our SAP SuccessFactors system. A significant part of this role will be to deliver SAP releases. This will involve reviewing release notes, carry out development and testing and work across the weekend of the release to ensure a smooth transition and cutover. You will update any related support documentation and procedures (including workbooks).

About your responsibilities

In this role, to achieve the overall above purpose, you will:

Carry out the administration and improvements of the SAP SuccessFactors system for all modules (Currently Employee Central, Time Off, Recruitment, Onboarding, LMS) however additional modules are planned for future release in our roadmap.

Maintain, develop and configure the system (for example, role-based permissions, proxy, forms, updates to notifications, workflows, alerts, templates, foundation objects, pick lists, settings, field labels, etc.)

Partner and coach managers and administrative teams to configure ad hoc, canvas and People Stories reporting.

Troubleshoot and resolve problems related to upgrades, releases, fixes, & enhancements

Work with external 3rd party support partners as needed for advanced system maintenance, support and troubleshooting.

Identify testing needs and liaise with System Manager and Test Manager

Perform quality assurance checks on system configuration and test workflows

Provide end-user support and coaching to ensure adoption and ease of use

Maintain and improve all system workbooks

Gather and assess requirements for system changes, raising configuration/change requests

Administer and build integrations (API / SFTP) from the Integrations Centre.

Administer 3rd party add on systems and provide SuccessFactors SME support for implementations and ongoing support as required.

3+ years of experience working with SuccessFactors in a specialist or administrator role.

Extensive knowledge of SuccessFactors (Employee Central, Time Off, Recruitment, Onboarding, Talent Intelligence Hub, Performance & Goals & LMS modules) alongside substantial experience with HR systems and processes

Understanding of SuccessFactors technical processes.

Extensive experience in complex administration within an HR / People Services environment.

Understanding of business structures, people processes and data integrity.

Ability to communicate and influence - to both technical and business audiences and externally to partners

Excellent documentation and written communication skills (presenting proposals or changes, manuals, workbook updates, creating support tickets, etc.)

Strong problem-solving and troubleshooting skills and ability to look at the bigger picture

Customer and colleague-centric with a focus on service delivery, a team player

Enthusiastic and positive, solution driven with a 'can-do' attitude, analytical mindset

Able to convert business requirements for the system into live system changes

Desirable, but not essential:

SuccessFactors SFX Accreditations or Certifications

Strong working knowledge of Microsoft Excel, including knowledge and understanding of formulas.

Knowledge of HR document management systems

Experience in Time management solutions

Experience in using SAP HRM modules in ECC 6.0/Payroll systems

End-to-end implementation or migration experience of SAP SuccessFactors

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you., "We put pets first" is our number one value at Pets at Home. Every colleague has a part to play to ensure that we deliver this value every day. Our love and understanding of pets led us to develop our long-term goal of improving the life of every pet in the UK. This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry.

We have an ambitious plan, to become "The Best Pet Care Business in the world" and a key part of delivering this will be through customer engagement in our brand and its continued evolution.

We put pets first: it's not simply a statement, it's our driving principle and one that you will help bring to life, curating a meaningful brand identity that resonates with and rouses our audience of customers, colleagues, practice owners and investors.