Supervisor

As a Site Supervisor at Sodexo at Fortius Clinic London, you will oversee the daily operations of catering, housekeeping, and portering services, ensuring high standards of efficiency, cleanliness, and compliance with company and client policies. Key responsibilities include supervising teams, managing performance, and addressing issues to prevent non-conformance. This position emphasises maintaining excellent customer service, managing stock and supplies, and ensuring strict adherence to Health & Safety, Infection Control, and Food Safety regulations. Additionally, the role requires strong organisational skills to oversee deep cleaning schedules, handle VIP guest preparations, and ensure that all staff are properly trained and motivated. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you'll do:

• Supervise teams and ensure compliance with company and client policies, including handling issues to prevent non-conformance, and managing performance, absences, and rosters.
• Oversee catering, housekeeping, and portering services, ensuring high standards of efficiency, cleanliness, and adherence to departmental quality standards and service level agreements.
• Ensure team members report for duty on time, in proper uniform, and maintain a high standard of personal grooming, leading by example.
• Inspect, monitor, and record compliance with Health & Safety, Infection Control, Food Handling, and Hygiene regulations, and provide feedback to management.
• Manage stockrooms, control stock levels, and allocate materials to avoid misuse, and place orders for catering, housekeeping, and linen supplies.
• Handle customer service concerns promptly, including dietary requirements, allergens management, and responding to complaints, ensuring a customer-focused and motivated team.
• Maintain accurate records for food safety (temperatures, breakages, waste), equipment usage, and report incidents or accidents, while ensuring all staff complete mandatory training.
• Assist in organising and supervising deep cleans, VIP guest preparations, technical cleaning audits, and accompany sub-contractors on site when required.
What you'll bring:
• Leadership and Team Management - The ability to supervise, motivate, and manage team performance, ensuring adherence to policies and maintaining high standards in daily operations.
• Organisational and Time Management Skills - Effectively managing multiple responsibilities, such as overseeing services, stock control, audits, and scheduling deep cleans, while ensuring tasks are completed on time.
• Health & Safety and Compliance Knowledge - A strong understanding of Health & Safety regulations, Food Safety, and Infection Control to ensure compliance in all service areas and manage potential risks.
• Customer Service Skills - Excellent communication and problem-solving skills to handle customer complaints, manage dietary requirements, and ensure a customer-focused approach across all services.
• Attention to Detail - The ability to monitor standards closely, maintain accurate records, conduct audits, and ensure compliance with national cleaning standards and other regulations.
What we offer

About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.