Supervisor / Post Office Clerk

This role covers all three departments within the store, working for the largest independent retailer in South Wales, you will be required to achieve and maintain the high level of customer satisfaction and store standards currently being achieved. Your role Shop Floor

• Assist the store manager and assistant store manager with all areas of the store operation
• Operate the checkout and handle cash
• Make sure our shelves are well stocked at all times
• Carry out regular freshness checks to ensure we offer the freshest produce
• Unpack daily stock deliveries
• Rotate stock
• Ensure the store is clean and tidy at all times, both the shop floor and behind the scenes
• Keep the store clear and ensure any potential hazards are dealt with quickly and efficiently
• Help with merchandising stock and preparing promotions and special offers, To assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the office and its staff, the control of losses and provision of friendly, efficient service to customers, colleagues and visitors.
Key Tasks/Responsibilities:
• To deliver customer service in line with POL Agency Minimum Service standards
• To contribute ideas for driving the business and its team forward
• To use relevant processes and policies to ensure the security of people, stock and cash
• Reports all customer complaints to manager on duty
• To comply with relevant legislation and health and food safety responsibilities as defined in the induction period and training
• To fully engage in the company's sales strategy
Financial Responsibilities:
• Adherence to cash and stock control policies
Key Job Info:
• May be required to work evenings and weekends
Generic Responsibilities:
• Behave within the principals of the company's values at all times
• Maintain employee and organisational confidentiality in line with the Data Protection Act
• Demonstrate commitment to equality and diversity
• Comply with all legislative requirements as well as all company policies, procedures and processes
  
  Have a can do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• The ability to be flexible for evenings and weekends as well as day shifts
• To enjoy working in a fast paced, varied environment, hitting targets and meeting deadlines
• To work well in and take pride in a job well done
• Excellent numeracy skills
Preferably have previous experience in a customer facing role but this is not essential providing you have the right attitude.
• Also Available Key Premium Uplift for Supervisor Duties., Some understanding of legislative responsibilities of a financial services / retail environment and the skills to assist with those responsibilities
Ability to contribute ideas for driving the business and its team forward Keen and enthusiastic approach to working both in a team and independently Previous cash handling experience is preferred but not essential Customer focused and understands the importance of this to the business Flexible approach to working hours Shows a commitment to ongoing personal development and training, always striving to improve