Supervisor - Twickenham
Gather & Gather
Supervisor - Twickenham
£29744
Gather & Gather, Twickenham, Greater London
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 11 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: a5aa5d56bc3a4e12bbc077feffd03914
Full Job Description
- To support the manager in delivering quality service across the unit
- To ensure a strong relationship is kept with client & customers
- To provide and maintain the highest standards of food & drink service
- To effectively utilise the branding and marketing materials provided
- To represent Gather & Gather's FOOD ideals at all times
- To communicate effectively with your manager and team
- Coordinate the entire operation of the catering unit during scheduled shifts.
- Meet and greet customers and be a presence in the unit.
- Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
- Check stock levels and order supplies.
- Assist in any area of the catering unit when circumstances dictate.
- Creating a positive team atmosphere & customer environment
- Configuring counter & display spaces to make them attractive
- Ensuring QHSE standards are met and upheld by your team
- Assisting with administrative duties as required
- Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
- Actively gain customer feedback and to use the information to improve the food and service offering.
- Work with the Catering Manager to ensure the catering unit achieves financial targets.
- Understand and interpret the relevant financial control systems.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
- Organise and supervise the shifts of Front of House team.
- Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
- Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the line manager.
- Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
- Work with the Catering Manager to maximise sales at the unit
- Maximise sales at the restaurant through effective up selling and marketing promotions.
- To represent the relevant site as necessary at meetings within CH&CO.
- To keep up to date with all COSHH and HACCP procedures and methods.
- Ensure that all employees adhere to the uniform standards.
- To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
- Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices
- To attend training courses and attend CH&CO meetings when necessary
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- A holiday purchase scheme
- Regular social events and communication with our leaders
- Volunteering days
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
- Cycle to work scheme
Key responsibilities and accountabilities Food and Service Development
Relationship Management and Customer Service
Finance
Managing/Developing a Team
Sales
Health & Safety
Occasional Responsibilities
What's in it for you?
We help our clients maximise the potential of food in the workplace.
Great food in the workplace isn't simply about fuel.
It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments.
We believe that at the start of every great food and drink experience is a thoroughly mapped and well-designed customer journey. The mapping process starts with the big stuff, who will be using the space, why and when will they be using it and what do we want them to feel about it.
We have a range of vacancies to suit all skill levels, so if you are passionate about coffee, food and people we want to hear from you!
Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.