Supervisor - Wembley, London

Salary not available. View on company website.

London Designer Outlet, Alperton, Brent

Full time
Permanent
Onsite working

Posted 4 days ago, 13 Dec | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: bf79318a04384f26897fe948bed91bfe

London Designer Outlet

Full Job Description

Supervisor - Wembley, London

Reporting To Store Sales Manager
Responsible For Sales Assistants
Purpose Maximise Sales in store through continuous excellence in Service and visual standards, undertaking key holder responsibilities and responsible for supervising the team and the tasks they have been delegated by their manager
Follow the sales information given by the manager to help improve sales performance (promotions, stock movement, updates, etc). Ensure that all team members know about the current promotions.
Assisting / covering the manager by maintaining a constant awareness of store performance through each shift, providing updates to the rest of the team to keep focussed on achieving targets.
Maintain maximum stock availability through effective use of replenishment.
Assisting / covering the manager, undertaking key holding duties to ensure the effective running of the store.
Consistently follow the correct opening and closing procedures for the stores.
Cashing up and communicating any discrepancies ASAP to the Sales Manager via email
Fill the daily sales report when the manager is not in
Ensuring that all stores are operating and trading safely in line with current Health and Safety guidelines
Comply with company stock movement/ stock accuracy best practices regarding accepting delivery and transferring of stock, markdowns & recalls ensuring that they are dealt with in a timely manner, minimising any stock loss/ impact to the stores/ business
To maintain great levels of housekeeping, ensuring all front and back of house areas are kept clean and tidy
Processing sales, returns and refunds in stores. Processing sales assistant's purchases
To lead by example setting high standard and expectation for customer service
Ensure that all team members know about the bestsellers, mannequins display standards, merchandising, cleanliness of the shops etc.
Monitor the team with the Manager through observation and two-way feedback (Support, encouragement, coaching in the moment and motivation).
To ensure that all promotions, new launches and floor moves are executed in line with guidelines and best practice.
Assisting manager to provide training and retain high calibre staff that reflect the Collectif Brand
Act as a role model, consistently leading by example to ensure behaviour is emulated by others
Encourage and recognise outstanding team performance, to increase team motivation
Identify and address any performance issues within the team in a timely and effective manner with store manager and coach in the moment
Ensure the team always keeps busy and keeps a good attitude
To communicate clearly and effectively verbally and non-verbally
To maintain effective working relationships with colleagues
To remain open minded and responsive to the views of others
To tackle disagreement constructively and professionally, working to resolve any conflict in a timely manner
To always maintain a professional manner, remaining calm, and staying focussed on the job at hand.
Handling customers complaints and escalating to manager when necessary

To respond positively to change (within the role, teams and business etc) and demonstrate an ability to reprioritise tasks with a focus on achieving the best results
To take on new tasks and responsibilities as required (covering colleagues' workload etc)
To remain open to new procedures, organisation structures and technology, working to always realise the benefit to the business.
To demonstrate an ability to see potential obstacles as opportunity for personal or professional development
To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are met and standards are maintained
To maintain personal motivation and focus when under pressure
To effectively manage own time and priorities
To remain calm, professional and focussed acting as a role model in difficult situations
To demonstrate initiative, decisiveness, and effective problem-solving skills
To proactively identify and address skill shortages and personal development areas to your line manager
To always act with integrity, communicating honestly and directly with all internal and external partners
To always demonstrate a genuine enthusiasm and commitment to the business
To always demonstrate an interest in the stores and company's objectives and performance
To support the business strategy where required, through effective cross functional working with immediate colleagues and those in other areas of the business
To make suggestions to improve business process
To be loyal to the company and its principles, always acting with the best interest of the business.