SUPP111704

The Events Team within the Venues and Events Department upholds the core objective of driving revenue generation through the promotion and sale of conference, events, catering, and group accommodation facilities. The Event Services Manager role is responsible for managing the Event Management and Operations team within the department, ensuring revenue generation, customer satisfaction, and operational excellence.

What will you be doing?

You will set and monitor operational standards as well as operating alongside the team, managing allocated events and summer group accommodation bookings for both internal and external clients.

Your team will consist of Event Coordinators that are managing a wide range of customer events such as conferences, small meetings, away days, weddings, dinners, large functions, public events and group accommodation.

Ensuring standards are consistently high through working with your team, you will lead by example through delivering service excellence, driving the conversion of enquiries, and setting goals for the team to achieve.

As a team manager, you will network with peers within the department and across the University, building strong, trusted relationships with colleagues and internal customers.

You have proven experience of working in an events venue, in an income generating supervisory/management role, have excellent communication skills and are highly organised.

Your ability to manage competing deadlines, as well as preparing and analysing information is essential, ensuring information provided to customers or for reporting, is accurate and clear.

Due to the location of our venues, you will be required to travel between these for viewings, duty management and meetings; so it is essential that the role holder is able to drive and has held a manual UK driving licence for at least two years, to enable them to use the departmental vehicle.