SUPP111714

The Student Engagement Supervisor role works in the newly formed Engagement Team in Library Services. Based in the Culture and Collection Group, you will assist in overseeing student engagement and work to create a positive student experience across all areas of library service and study space use.

Hours: 21 per week. The preferred work pattern for this role is Tuesday-Thursday, 9-5 but there is some flexibility so please get in touch to discuss.

This includes all Bank Holidays and University Closure Days that fall within the work pattern and additional exceptional UK Bank Holidays. The role includes working on university open days.

What will you be doing?

You will be responsible for supporting the planning and implementation of engagement activities and events, ensuring the library experience is accessible and inclusive within a culture of continuous improvement. You will support the planning and delivery of library marketing and communication, including social media activities, web pages and digital signage and assisting in coordinating contributions from staff across Library Services.

With responsibility for line managing library assistants and library support assistants, you will lead by example to set the standard for excellent customer service. You will support the management of staff performance, recruitment of new team members and training.

The role will encompass some responsibilities for visitor access procedures so you will need excellent attention to detail and the ability to employ tact and sensitivity.

You should apply if

You are a proactive and creative individual who is passionate about contributing to and enhancing the overall student experience. You can demonstrate flexibility and have excellent communication skills in order to work with students and colleagues in person and via email and social media. You have the ability to work to tight and frequently concurrent deadlines. You also possess an informed understanding and practical experience of web and social media issues relating to student engagement and promoting different areas of the library service. You have demonstrable experience of managing a team or area of work.