Supplier Contracts Manager

Join our UK & Europe Legal and Risk team as a Supplier Contracts Manager and play a pivotal role in shaping Serco's supplier relationships across a wide range of categories, including Professional Services, IT, People, FM, and Utilities. In this high-impact position, you'll negotiate critical supplier contracts, manage risks, and ensure compliance, while maximising value for the business. You will also mentor and collaborate with other team members, sharing your expertise to build a strong, high-performing team. Your role will ensure that Serco is making the best decisions at the strategic level while supporting the operational side of the business. At Serco, we value innovation, care, and a forward-thinking approach, and this is an opportunity to influence our supplier relationships and impact the future of our operations. You will collaborate closely with internal stakeholders and suppliers, bringing your commercial expertise to every decision. If you're ready to bring your contract management and leadership skills to a global organisation with a commitment to positive impact, Serco is the place for you. Main responsibilities of the role include:

• Lead negotiations for both ongoing and new supplier contracts, ensuring the best outcomes for Serco.
• Advise procurement, operational, and functional teams on commercial and contractual issues such as disputes, restructures, and terminations.
• Summarise commercial and contractual risks for senior stakeholders, ensuring informed decision-making.
• Design and implement policies, templates, and playbooks to reflect best practices in supplier contracting.
• Deliver training to teams, empowering them to handle contracting and negotiation activities independently., We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we're open to flexible working arrangements and we'll make reasonable adjustments from interview through to employment.
  
  Significant experience in buy-side commercial contracting, preferably with suppliers in IT, professional services, and facilities management.
• Strong knowledge of commercial contracts, including business-to-government contracts.
• Strong negotiation skills, with the ability to tailor strategies to the context of each deal.
• Experience advising at all levels of the organization, from front-line staff to senior leadership.
• The ability to manage multiple priorities and effectively collaborate with internal and external stakeholders.
  
  At Serco, we're a fast-growing and successful company, serving governments all over the globe. The range of what we do is vast, creating impactful solutions across sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services.
We're dedicated to impacting a better future for the communities we're part of and addressing some of the world's most complex and urgent challenges! All while honouring our core values of Trust, Care, Innovation, and Pride.


• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme up to 20%
• Company Car: A company car or £4,200 cash alternative
• Private Medical Insurance
• Training and Development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment, and travel.
• ShareSave Scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee Networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network, and be part of a community.
• Charity: Support a charity or organization with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.