Supplier Relationship Manager

Join our team as a Supplier Relationship Manager and become a pivotal force in the operational set up and dynamics of our professional services. Your role will be to cultivate and sustain robust partnerships with our suppliers, in a variety of areas relating to Business Process Outsourcing (BPO) & Health Care Services. You will be driving the strategic management of vendor interactions to ensure service delivery meets our high standards of quality, operational resilience, cost-effectiveness, and timeliness. Your expertise will be crucial in contract management, performance tracking & development including swift resolution of challenges, and uncovering avenues for shared advancement and enhanced productivity. Embark on this journey with us to forge lasting, impactful collaborations. What you will do :

• Onboarding suppliers post contract, managing suppliers against the Supplier Management Framework.
• Leading governance review meetings with strategic suppliers to review performance against contract.
• Owning and managing supplier risk profile to manage and mitigate supply chain risks.
• Undertaking due diligence and assurance reviews with suppliers
• Resolution of operational and service incidents ensuring that root cause analysis is undertaken, and processes are amended / implemented where appropriate.
• Driving the strategy of the category (professional services), collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities.
• Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk, and flexibility.
• Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion.
• Providing regular Management Information reports and updates to business stakeholders at all levels, Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more :
• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Electric Car Scheme
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.


• Proven experience in contract supplier management, ideally across Professional Services
• Experience in managing supplier against the requirements set out in the FCA and PRA handbook.
• Knowledge of working with and managing outsourced Service Providers
• A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.
• Good understanding of risk management frameworks and compliance activities
• Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules
• Ability to communicate complex topics in efficient and effective manner.
• Experience of building and maintaining effective relationships at all levels
We are seeking someone with exceptional communication, negotiation, and influencing skills, thriving in a hybrid work environment. If you're ready to leverage your expertise and drive strategic supplier relationships, we invite you to apply and make a significant impact to Bupa.