Support Analyst

We are now looking for a Systems Analyst. This is a business facing role, responsible for delivering Island Pacific Buying and Merchandising software and PIM product enrichment software support. The role will ensure accurate, smooth processing between systems. What will you do as a Systems Analyst

• Admin/Support of the Island Pacific Buying and Merchandising software
• Key contact for B&M users for support and training.
• Liaising with Merchandising/Buying/Brands teams to resolve issues and review processes
• Liaising with wider IT team to support full end-to-end IT success
• Checking and investigating any issues with order flow from own web and external sites
• Managing the relationship with key eternal marketplace contacts
• Become the SME for PIM web channel enrichment, liaising with web trade teams
• Supporting Product Owner on key B&M projects and initiatives
• Systems testing and UAT testing
• Covering IT support teams where needed
  
  Excellent communicator with an eye for detail and the ability to explain complex logic to non-technical audiences.
• Builds strong working relationships with people of all levels from varying areas of the business, internal and external.
• Highly numerate and excited to work with data, interpreting the numbers and translating them into actionable items.
• Possesses a positive "can do" attitude and can think outside the box to overcome obstacles.
• Possesses a "business head" with a focus on profit.
• Plans and prioritises effectively on a short, medium and long term basis.
• Demonstrates a willingness to go above and beyond.
• Behaves consistently and with integrity always
Desirable
• I.T. support experience
• Experience of working in the retail space
  
  Competitive salary
• 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme.
• Bonus day off each year after 6 months service
• A pension that you will automatically be enrolled in after 3 months.
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach.
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
If this all sounds great and you feel you are who we are looking for, let us know and apply today. At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.