Support Analyst - Infrastructure

As our Support Analyst - Infrastructure, you will play a crucial role in maintaining and optimising our organisation's digital infrastructure. Your primary focus will be on ensuring the smooth operation of end-user devices, including laptops, phones, and handheld devices. You will be responsible for utilising key technologies such as Microsoft Teams, InTune, and Endpoint Configuration Manager. Your duties will encompass patch management, identity management, and access control to maintain the security and efficiency of our systems. You will respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems; diagnose, troubleshoot and resolve hardware and software issues; escalate complex or unresolved incidents to appropriate teams or third-party vendors, and keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. This role will suit someone looking for a new challenge within a growing organisation offering the opportunity to really develop your career.

• Strong understanding of incident triage, escalation, and troubleshooting infrastructure and network issues.
• Effective communication and collaboration skills for technical support.
• Ability to prioritise and meet SLAs for issue resolution.
• Strong knowledge of Windows Servers and network devices in an enterprise environment.
Desirable
• Experience managing AD user accounts and groups, using scripting languages like PowerShell.
• Commitment to ongoing technical learning and growth.
• Relevant certifications, including (Azure Administrator Associate, Endpoint Administrator, CCNA Certification, CompTIA N+, CompTIA S+, ITIL Foundation).
  
  Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. #LI-Hybrid