Support Coach

As a Support Coach, you will be supporting the team in Medway. In this role, you will contribute to the successful rehabilitation and reintegration of our participants back into the community. Working alongside various stakeholders and partners, you will engage with our participants through key working activities to identify their needs, goals, and skills, then provide pathways, support, and appropriate interventions to ensure successful resettlements.

This team supports 31 residents across services in Medway for homeless people in priority need, with these projects commissioned by Maidstone Borough Council. The main resident caseload for this role will be based at Fairmeadow, Medway, ME14 1JP, although you will be required to travel to other projects in our offender accommodation in Rochester to meet service needs. Car driver with car not essential though ideal.,

• Act as a primary support worker for a caseload of participants with different needs.


• Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.


• Create and implement SMART support plans in collaboration with participants.


• Participate in and encourage participants involvement in various projects, activities, and initiatives.


• Support the service and team to meet key KPIs and objectives.


• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.


• Complete safeguarding and other referrals where required.


• Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.


• Provide advice, information, guidance and life skills training to participants.


• Develop and maintain strong relationships with internal and external persons and agencies.


• Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.


• Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies.


Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

We're looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Worker who can adapt and work well alongside other teams.,
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.


• IT Proficiency, ability to learn new software programs, basic Microsoft experience


• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health


What we would like, but not essential:

• Experience working with different agencies/organisations and understanding the multi-disciplinary approach (For example working alongside MAPPA)


• Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or professional equivalent


• Experience of providing housing support and practical assistance within a residential or outreach support role
  
  Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.


SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Shift Pattern: 37.5 hours per week - Monday to Friday 9am - 5pm (some flexibility required on occasion)

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service


• Training and Development, including access to courses, upskilling, and progression plans


• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments


• Employee Assistance Programme, including counselling


• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.


• Life Assurance Scheme


• Cycle-to-work scheme


• Annual Staff Awards


If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!