Support Coordinator

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future., The overall purpose of this role is to effectively manage a portfolio of sheltered accommodation schemes, to promote independence and facilitate support for residents., Carrying out assessments for new customers, process terminations of tenancies, and set up and establish tenancies on Raven's IT system.
To be in regular contact with customers, including undertaking visits, calls, emails, and texts, to provide support and enable independent living.
Work closely with customers to assess their individual needs and develop support plan, whilst promoting dignity, confidentiality, and individual choice.
To maintain contact records and general administration for each tenant.

A good understanding of the housing support needs of older people.
The ability to effectively manage challenging behaviour and demonstrate ability to adapt style to suit customer needs.
The ability to use modern communication technology and IT.
Excellent interpersonal and communication skills, with the ability to build strong relationships.
A full, clean driving licence with access to own vehicle.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts