Support Engineer

Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. Applicates are expected to rotate and support cover on all West Herts College Sites. (Watford/Hemel/Luton)

You will take turns on answering calls on Service Desk on a rota basis, which may be offered on an ad-hoc basis from home.

The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students.

Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.

You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to 'get stuck in' and the attitude of wanting to improve services and solutions to teaching and learning services.

An in-depth knowledge of college systems isn't required so long as the candidate has the skills and ability to support in a fast-paced environment.

This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college.

You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be encouraged to upskill.

We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.