Support Manager

The role of Support Manager requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment.

Our Support Managers are highly self-motivated individuals who manage a complex caseload of participants to empower them in to sustained employment. With a positive can-do attitude, they are adept at brokering and sustaining exceptional relationships through reverse marketing with a myriad of employers and community organisations and stakeholders selling the benefit of work, whilst always putting the participant at the heart of every opportunity they create.

Working on a payment by results contract it is essential Support Managers are able to work in a fast-paced targeted driven environment, where prioritisation of own workload and exceptional time management skills are demonstrated daily to ensure effective caseload management, working to deadlines, and achieving both KPI and target expectations in a peripatetic setting in the communities they work.

This role is perfect for individuals with proven experience of working in a sale based or high target driven environment, whilst being people focussed and who get real reward in empowering and creating positive change in our participants lives. Personality, positivity, strong communication and organisational skills are key.

Essential:

You will have:

+ 5 GCSEs (A-C) or equivalent qualifications
+ Strong track record of successfully working to targets and KPIs
+ Experience in successfully managing and progressing clients or customers meet agreed goals and ambitions
+ Knowledge of the local labour market
+ Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases

"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation."

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

+ 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
+ 2 days paid volunteering leave each year
+ An enhanced pension scheme after 6 months
+ Life Assurance at 3 times your annual salary rate
+ Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
+ Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network)
+ Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In our most recent colleague survey "86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion".

In addition;

+ We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
+ We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
+ Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.