Support Manager - Corporate Operations - Band 5

The post holder will have day to day management of the 18 Week Team in order to deliver a timely and efficient service to support the Clinical Directorates and administrative teams and ensure quality standards are met.
Excellent understanding and application of the Trusts Elective Access Policy and the NHS Waiting Times Guidance is required.
To ensure that the trusts PTLs are monitored on a regular basis and issues are escalated to the Operations Manager and relevant Clinical Directorate.
There is a requirement to act independently, using their own initiative and needs to have excellent problem solving, inter-personal and organisational skills. To have the ability to manage team and service demand against tight deadlines and there is a requirement to travel to other sites.
Please note this role is based on Lincoln site., People Management
- Manages the day to day operational issues of the 18 Week Team
Capacity and Capability
- Managing the team to meet changing demands, prioritising clinical need and service targets
Financial Management
- Monitor expenditure against agreed departmental budgets to support effective financial management.
Equality and Diversity
- Identifies and takes action when own or others' behaviour undermines equality and diversity
Quality
- Assesses work area and work practices for risk assessment and takes the appropriate action when there are persistent quality problems
Service Improvement
- Identifies and evaluates areas for potential service improvement and discusses with relevant personnel which may be from other areas of the Trust and impact on their working practice
Health and Safety
- Monitors work areas and practices to ensure they are safe and free from hazard, conforming to policies and legislation, ensuring the team are compliant with H&S training
Personal and People Development
- Develop oneself and others in areas of practice consistent with legislation and policies
Communication
- To deal with queries relating to patient pathways and waiting times targets utilising developed communication skills and applying knowledge of National guidance and Trust procedures in order to deal effectively with sensitive and complex issues

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.