Support Officer

To provide support in the provision of services associated with Development Management, Building Control, Land charges, Environmental Protection and Copy Documents, including any legislative requirements.
- To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
- Undertake registration and processing (including scanning, saving, indexing and linking to software) all applications within a statutory time limit and in compliance with relevant legislation.
- To process and monitor post and generic mailboxes.
- To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
- To keep up to date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
- Help manage the team's filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
- To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
- Validate applications to ensure they meet national and local requirements.

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.
The service operates from 8:00am to 17:00pm Monday to Friday