Support Officer

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Click on this link to find out about our values https : / / www.uhbw.nhs.uk / p / about-us / our-trust-values This is an exciting opportunity for an organised and motivated individual to join our Outpatient clinic co-ordinator team within Bristol Haematology and Oncology Centre. Within the Patient Services Team, these teams provide front line customer service to patients attending the hospital for Cancer treatment or management of blood disorders, as well as an office based function recording patient attendance and booking outpatient appointments. The Clinic Co-ordinator role will provide day to day management of the outpatient clinics, new patient referrals, and outpatient waiting list. The successful applicant will be forward thinking, highly motivated and patient focussed, with demonstrable organisational and time management skills. They will work alongside other clinic coordinators, chemotherapy booking coordinators, medical secretary's, and the clerical officers, to ensure service provision and excellent customer service. If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post. Communication :

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care : To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning :
• Implement the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role's line manager
Service Development and Research :
• Attend training courses as required to support personal development and the needs of the service
• Assist in training of new members of the team
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.