Support Officer (Car Parking and Facilities)

We're looking for a dedicated Support Officer to join our small and friendly team. You'll play a vital role in assisting with various enquiries, ensuring a positive experience to customers and colleagues within the authority.

What will you be doing?

• Providing a single point of contact for customers and others, by telephone, electronically or face to face, resolving enquiries, wherever possible, at the first point of contact.


• Ensuring invoicing/payment is carried out and completed within the relevant timescales.


• Day to Day Management of various contracts to include the Community Toilet Scheme.


• Maintain records in respect of car park management to include complaints, queries, payments and legal, including monitoring progress in respect thereof.
  
  Are you passionate about delivering outstanding customer service in a varied department? No day is the same., Must be capable of dealing efficiently and sympathetically with members of the public.


• Enthusiastic, conscientious and the ability to use their own initiative and work within a team.


• A good level of general education, with GCSE or equivalent passes in English and Math's at 'C' or above.


• Experience of computerised systems (especially MS Office products).
  
  Competitive salary & pension scheme.


• A friendly, supportive team.


• Opportunities for continuing professional development.


• Hybrid working.