Support Officer Level 3

The vacancy is for 18.5 hours per week between the hours of 9.00am to 5.30pm Monday to Thursday and 9.00am to 5.00pm Friday. You will also be expected to cover the late shift up to 5.30pm one week in 6.

Are you a great team player and a confident communicator? If so, we want to hear from you!

We have an exciting opportunity for a Support Officer to join our Customer Services Team at the One Stop Shop. We are looking to appoint dynamic, enthusiastic and reliable individuals to provide excellent front-line customer services in a busy, fast-paced environment. Our service is the first point of contact for visitors at the Council House and the successful applicants will have a passion for delivering exceptional customer care and the ability to assist with a wide range of queries, as well as promoting channel shift and facilitating customers to utilise the wide range of options available for accessing council services.

Are you:

Driven and committed to providing excellent customer service?

Enthusiastic and friendly?

Flexible and willing to develop your knowledge and skills?

Able to use your own initiative and also work as part of a team?

The role:

You will answer customer enquiries and requests about a wide range of services.

You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.

You must be able to respond promptly as well as politely and accurately to resolve customer queries.

Key Requirements:

We are looking for people who have a proven track record of dealing with the public in a customer services role.

You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.

The ability to record accurate details and use our IT systems is essential., Level 2 in numeracy and literacy or equivalent.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

• Generous annual leave entitlements


• Access to the Local Government Pension Scheme


• Access to an award-winning employee benefits scheme, which includes:


• An exclusive retail discounts portal


• Salary sacrifice schemes for cars, bikes, technology and car parking


• An employee assistance and counselling service


• Annual leave purchase scheme


• A wide variety of learning and development opportunities


• Flexi-time working


• A variety of leave schemes including carers, compassionate, maternity and paternity


• Volunteering scheme


Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it's worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.