Support Secretary - Neurophysiology

Provide comprehensive and confidential administrative and receptionist support for the Neurophysiology Team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the Department., 1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally, in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. Rearranging and making appointments as required or requested and ensuring daily cashing up of clinics in a timely and appropriate manner, and responsibility for urgent inpatient referrals which must be undertaken and registered on the same day.

2. To act as the first point of contact to a named consultant or named consultants dealing with their day to day correspondence and their clinical typing. Provide support to the Neurophysiology Service Manager and Clinical Physiologists.

This will require: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required., building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.The Trust is committed to