Support Service Advisor
Carrier, The Park, City of Nottingham
Support Service Advisor
Salary Not Specified
Carrier, The Park, City of Nottingham
- Full time
- Permanent
- Onsite working
Posted today, 21 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 619c60f3c6254414a92cb562d74b29fd
Full Job Description
- Ensure that all support service calls are completed within response time.
- Provide front-line telephone support ensuring, engineers and customers receive timely, professional, and efficient service
- Offer remote assistance to customers
- Uphold established stakeholder relationships and be ready to engage with new clients
- Ensure all support related documentation and processes are maintained promptly and accurately
Have a background in customer service, ideally providing first-line support to customers - Be computer literate with the ability to learn new systems and software quickly
- Have excellent interpersonal and communication skills,
- Be a team player with excellent problem-solving skills
Chubb Fire and Security now has an opportunity for a Support Service Advisor to join our growing business in Nottingham. The main goal of this role is to deliver exceptional support services to our customers and engineers, in order to maintain Chubb's market position as the leading provider of CCTV and intruder alarm detection systems., Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world. Chubb is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions. We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Nottingham - Competitive Salary
- 25 days holidays plus bank holidays
- Generous pension scheme
- Employee scholarship scheme
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence More about us: Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.