Support Service Manager

To assist the Head of Services to ensure that all aspects of Community Support Services are carried out in line with Local Authority contracted services.

PRINCIPAL ACCOUNTABILITIES:

Deliver a comprehensive support and advice service within all aspects of Support services. Guiding and managing the support services within the local Authority contract. This will consist of ensuring all commissioned hours are delivered each day, week and month. Targets of 95% and above to be hit.

To inform all personnel of current good practice in order to ensure compliance with Social Care and Health and Safety Legislation and to minimise risk to Customers and MSDP.

The successful candidate must have a robust and thorough understanding of safeguarding and the legal duties of the organisation in line with these.

Liaise with internal and external professionals, stakeholders and multidisciplinary agencies.

Evaluate, monitor and review support plans, risk assessments and support the Head of Services to complete a full risk assessment programme to ensure compliance with statutory requirements under the Health and Social Care Act 2012 and Management of Safety Regulations 1992 and 2002.

To maintain a comprehensive internal files, audit system and to complete audits and reviews of community services in order to monitor service provision and health and safety standards at MSDP.

The candidate will be expected to attend regular management meetings and have input in the development of the support services.

To ensure that the Support services provision arrangements are maintained efficiently and effectively in line with statutory requirements where appropriate including customer and carer feedback, staff focus groups, community volunteer groups and other external Deaf Organistations.

To assist the Head of Services in the management of designated budgets associated with Support Service and to produce finance invoice requests for direct payment clients.

To be responsible for Services Support Team. To ensure the production of work rotas, on-call rotas identifying areas for new business and development opportunities.

Manage and guide the staff team, by conducting supervision, appraisals, and annual leave approvals.

Be able to identify when a staff member requires further training and performance manage staff effectively.

Support and guide the support team to achieve 95% and above with their mandatory training. Encouraging and supporting their personal development when required.

Be flexible with working hours, to meet the client needs first and foremost and to run the business effectively.

To undertake direct support to customers when required to meet unplanned requirements which includes emergency callouts, sickness and unauthorised absences.

To be responsible for the operational leadership and management of Community Services staff and volunteers, operational policies, and procedures in line with MSDP's Policies and statutory agreements.

Conduct team meetings with staff and ensure all company changes and updates are relayed to the support staff in a timely manner.

Conduct internal audits.

Ensure MSDP are compliant with staff training, up to date support plans, support plan reviews and assessments.

Engage with community, local events and collaboratively work with the engagement team at MSDP.

To be responsible for Business Continuity Planning for the Support service and to work with the head of Services to ensure we meet organisation standards.

GENERAL DUTIES

Promote equality of opportunity and inclusive practice in all aspects of work undertaken.

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role.

Carry out any other duty which may be requested by your Line Manager and commensurate with the nature of the role.

Deal with all customer contact professionally and in line with the organisation's policies and procedures.

Attend staff meetings and training days.

Comply with MSDP's policies and procedures.

Communicate with staff and clients relevant to their choices and needs.

Other

Any other duties as required by the role.