Support Specialist (Europe)
Aescape
Support Specialist (Europe)
Salary Not Specified
Aescape, City of Westminster
- Full time
- Permanent
- Remote working
Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 5d695fb5586c42c8835b62e545884809
Full Job Description
- Be a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
- Become an expert on the Aescape massage experience, including all of our customer-facing applications / platforms.
- Reference our robust knowledge base and help expand documentation as Aescape continues to grow.
- Share data and insights from customer interactions across teams to ensure that the voice of our customers informs critical business decisions (including but not limited to: Product, Engineering, Partnerships, Marketing, and Reliability + Quality).
Experience as a reliable and trusted point of contact for customer inquiries through ticketing systems, phone calls, and chat. - Experience collaborating across teams, including sharing data / insights from customer behavior.
- Ability + enthusiasm to become a product expert on the Aescape massage experience, including all customer-facing applications and platforms.
- Proficiency in referencing and utilizing a robust knowledge base, including a proactive approach to expanding documentation as Aescape continues to grow.
- Ability to work in Pacific Time (PT) and Easter Time (ET) hours.
- Fluency in French required (spoken and written)., At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.
Aescape is the NY-based lifestyle robotics company redefining self-care. - Join a trailblazing tech company anticipated to transform the massage industry
- The chance to make a difference with a product that empowers healthier and happier living
- Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!
- We'll grow together - your personal and professional growth are equally important
- An environment that empowers individuals, emboldens teams, and rewards achievement
- Early stage equity in a company led by serial entrepreneurs with multiple exits
- Medical, vision, and dental insurance covered by us
- Paid time off, generous parental leave
- Final compensation range pending experience and qualifications.
- Working late? Dinner is on us.
We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March - and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness.
Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber, The New York Knicks, and more to bring people and robotics together for better living.
In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm.