Support Specialist (L2) - Palo alto Networks

Flint Technology Services are looking for a Support Specialist to provide post-sales technical support to our client's customers. This role is fully remote and requires the successful candidate to work with customers across Europe. Tasks

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Provide on-call support on an as needed basis
  
  Required experience with TCP/IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar Technical Support Centers
• Experience with Authentication Protocols a plus (Radius/TACACS)
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Experience with Cisco, Checkpoint, F5 Networks, products is a plus
• Excellent written and verbal communication skills
• Fluent knowledge of English
• Knowledge of any other major European language will be an advantage