Support Technician

There is an exciting opportunity to join the EPR Operations team at University Hospital Southampton NHS Foundation Trust (UHS). The successful candidate will join an expanding team supporting a range of clinical systems across the Trust. You will respond to issues and questions from service users across the Trust and our external partners and resolve issues via the ticketing system, emails, phone, or face-to-face.
You will also supervise junior members of the team, and work with the team leads to guide process changes for the team., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

Degree or equivalent experience in application support
Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
Relevant experience in database master table administration/maintenance and ability to use SQL

Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.