Support Technician

As part of a strategic move, we are expanding our first-line IT service desk team and adding a supervisor post. This role is perfect for someone looking to grow as a team lead and you will have the full support of experienced managers for training and guidance. The candidate we're looking for has a generalist approach to IT; you're not afraid to troubleshoot issues in web applications, desktop applications, laptops, desktops, printers, you name it. Comfortable taking phone calls and speaking to service users, you will be a key part of the IT service desk team, whilst also making sure the rotas are planned and new systems are understood., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance. UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

• Experience in people management/supervision
• Writing IT technical knowledge in simple plain English
• Demonstratable ability to solve complex problems
• Experience in presenting material to a range of stakeholders
• Ability to manage own workload when faced with conflicting priorities
  
  Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.