Support Worker Back Office Support - Social Care

This is the perfect job for you if you like the buzz of a supporting many supported housing services. This is a fast-paced environment and very reactive. You'll be jumping into action with your experience and expertise, supporting our services who need us the most. This is mostly supporting perm / bank colleagues when they are working services. They will contact the out of hours service via telephone. You will only support customers in services if a temp shift cover is needed from the out of hours team. This is prominently an office based role. Day in the life of a support worker

• You will work across the 'hotspot' evenings, nights and weekends. Days may vary from week to week and will work on a rota basis.
• You will have a reactive role and no two shifts will be the same. This role will have variety.
• You will support via the telephone anything from staff unable to attend their shift (and sourcing temp cover), responding to repairs, health and safety incidents, emergency bed move-ins, and even responding to customer safeguarding alerts.
• From Northumberland to central Newcastle, you will have sound working knowledge of our services and how to find the best resolution in line with policies and procedures
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for the 5th Great Place to Work in the UK!,
• You will work from the Tyneside Foyer on Westgate Road with other out of hours service colleagues.
• Most of your shift will be answering calls from our colleagues in supported housing services and compiling reports to share with service managers.
• There may be a requirement to cover a shift within one of our North East services. This will be either support worker or concierge.
• Able to use technology for essential paperwork / key tasks.
• Full training will be provided. You will have the teams full support.
• To get from A to B, having a vehicle insured for business purposes is desirable. The great news is that we'll pay your mileage if you need to attend services!
• You'll need an Enhanced Adults and Children DBS check done and we pay for that.
A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• Experience working in a fast-paced environment.
• Have proven skills and competence with support work and concierge.
• Brilliant behaviours and thrive in a reactive role.
• Can jump into action and cover a shift in service when required.
• Strong teamwork and having sound decision making skills.
• Excellent communication skills (as the majority of your work will be via the telephone).
• Excel in written communication skills - writing reports is a large part of the role.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Learn more about our benefits on our website. Find out more