Support Worker - City Outreach Team

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support., Be the first response to rough sleeping in the Square Mile conducting regular outreach shifts with volunteers.
.Assess the support needs of newly verified rough sleepers in a person-centred way.
.Manage a caseload of clients, and work alongside them to develop robust plans to end their rough sleeping.
.Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with .Work alongside partner agencies to ensure that clients have the necessary support to access and sustain accommodation.
.Work within databases to accurately record completed work.

Experience in providing a flexible and responsive service to people with experience of rough sleeping and homelessness.
.Strong communication skills with the ability to form and maintain effective working relationships with all partners.
.A commitment to supporting people to achieve the best outcomes as they work towards independence.
.Strong organisation skills, with the ability to manage conflicting priorities and deadlines.
.Experience in working autonomously as well as part a team.
.Strong IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career., We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
.Pension - we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance - four times your annual salary and critical illness cover.
.Other benefits including interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.