Support Worker / Health Care Assistant | East London NHS Foundation Trust

There are eight Neighborhood Mental Health Teams linked to the primary care networks within City & Hackney working with residents with severe mental illness and complex emotional needs. The model aims to take a population health approach to mental illness and includes close collaboration with local partner agencies, including the contribution of community connectors to the team to support residents to connect with relevant local resources and services. The Neighborhood Teams provide personalized and collaborative interventions to adults in their localities with severe mental health problems and complex emotional needs. The purpose of the job is to inspire, motivate and empower service users to achieve a better quality of life and well-being, and fulfill their personal ambitions for recovery.The post holder will put service users at the center of everything they do, and consistently deliver a high quality service that promotes and supports recovery. The post holder will provide, personal, practical and social support to residents and their carers using principles of recovery and also be aware that the impact of Social Determinants of health on the individual's mental well being.The post holder will model hope and recovery, and work in partnership with service users in one-to-one and group settings to support them on their own journeys towards recovery

• Act as a Recovery Champion for the service, and act as a role model for service users.
• Develop and maintain trusting, supportive and empowering relationships with service users, and their families and friends
• Provide support to service users, facilitating both one-to-one and group sessions.
• Provide practical assistance to service users.
• Motivate service users to achieve aspirational and recovery-focused outcomes.
• Empower service users to care for themselves and take control of their own recovery.
• Share coping and self-help skills with service users.
• Empower service users to strengthen or develop their social networks involving families and friends where appropriate.
• Empower service users to access individuals (e.g. Peer support workers) and groupsin their local recovery community(e.g. Recovery College. MIND, voluntary sector).
• Participate in team meetings and meetings with other GPs and voluntary sector agencies.
• Participate in supervision and appraisal.
• Enhance the service user experience of the service.
Contribute to the overall performance of the service to ensure that key performance indicators are achieved. Use Information and Communication Technology effectively and efficiently. Participate in audit and assist with data collection for research. Undertake Trust mandatory training and relevant training identified through supervision and appraisal. Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. · Follow Team/Trust Policies. · Work within Trust clinical governance framework. · Participate in the operational practices of the team for smooth day to day running of the service. · Communicate effectively with other team members and other professionals. · Work flexibly within an agreed number of hours to meet the demands of the service. This may include evening and week end work. · Work flexibly across Neighburhood teams operational sites as required and as appropriate. · Take responsibility to identify own training, educational and development needs. · Participate in training within the Team and to other professionals and agencies. · Represent the Neighborhood Teams and the Trust in a professional manner at all times. · Ensure effective communication is maintained with multidisciplinary members, service users and carers through verbal and written channels. Communicate factual information to clients and carers with empathy, tact and sensitivity. · Liaison with qualified staff and regular review of care planning. · To carry out duties under supervision from qualified staff and identified supervisor. · To complete carer assessments under supervision and support from qualified staff. · Provide and maintain a safe and therapeutic environment in conjunction with multi-disciplinary team members. · To establish and maintain a therapeutic relationship with clients and carers within appropriate and transparent boundaries. · To provide care with an attitude of hopefulness, flexibility and awareness of service user's unique needs. · To use appropriate, tactful and sensitive communication skills with service users, their relatives and carers.