Supported Housing Manager

To provide leadership and direction that maximises the skills and potential of staff and clients.
To drive, monitor and manage existing and new initiatives, and the frontline implementation of YMCA Brighton policies and practices.
To work with a range of stakeholders to seek, develop and promote up-to-date, and innovative approaches.
To manage, support and engage staff to achieve the very best outcomes in relation to local and national government priorities and for clients.
To continue to develop and maintain a Psychologically Informed Environment (PIE) and work with a range of support models including asset/strengths-based, trauma-informed and recovery models.
To oversee all essential functions of managing the safety and smooth operation of the project.

Key Responsibilities of a Manager

1. Provide leadership to all staff to work within YMCA Brighton's ethos, values and practices, modelling positive, professional and compassionate behaviour.

2. Participate in the development of policy and practice. Bring these developments to the attention of the staff team and lead them to operate the service provided in accordance with YMCA Brighton's ethos and practices

3. Participate in all relevant partnership and strategic meetings to ensure that the service remains relevant and is well placed to develop in accordance with the aims of commissioners, practitioners and stakeholders and works for the very best benefit of clients.

4. Oversee the budgetary and financial objectives of the project, including managing expenditure within agreed limits, payment of rents, service charges and arrears, the promotion of financial inclusion amongst clients, and where appropriate, supervising those involved in these tasks.

5. Oversee allocations; working with all relevant staff to ensure that empty properties are let swiftly and in good condition. Liaising with all relevant referring agencies/panels to identify new clients. Undertaking welcome meetings with prospective clients to establish their strengths and aspirations and how these can be met. Ensuring new clients are familiarised with the service, linking with internal or external peer mentors as appropriate.

6. Promote a high level of coordination and collaboration between services and others involved in a client's support, including outside agencies, family members and volunteers, where appropriate, to ensure that services are fully coordinated and working collectively towards the achievement of goals and positive outcomes for each client. Taking a case conference approach including taking the lead agency role where appropriate.

7. Ensure that clients are placed at the heart of the service, and their wishes and aspirations are listened to and acted upon, including developing new opportunities for coproduction in service delivery and design.

8. Use appropriate support interventions to bring about cohesion within the service; reduce incidents and, wherever possible, prevent evictions. Liaising with a range of partners and statutory agencies to address hate incidents and antisocial behaviour, utilising restorative practice wherever appropriate.

9. All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, and attend training for safeguarding.
10. Ensure issues in relation to safeguarding adults and children are bought to the immediate attention of the Safeguarding Lead of the organisation as well as the Adult Social Care Access Point/Multi-Agency Safeguarding Hub.

11. With the support of Central Services, recruitment; resourcing; direction and performance management of staff, including interviewing; appointing; induction; training; supervision and appraisal to ensure that the service operates within YMCA Brighton's ethos and values.

12. Monitor and supervise casework undertaken by staff at regular and timely intervals, ensuring that the support provided is outcomes-focused and strengths-based. Monitoring outcomes achieved and adapting the support and methods used to suit individual clients and their aspirations.

13. Provide an overview of monitoring data to ensure that targeted, outcome-focused support is achieving positive change in line with expectations from our commissioners and other external organisations.

14. Promote staff wellbeing, ensuring that all staff are aware of the support and services available to them, including reflective practice, and that the workplace is welcoming and positive.

15. Monitor and manage the security, safety, cleanliness and state of repair of the premises, determining and rectifying health and safety concerns. Progress cyclical repair programmes.

16. Attend senior staff meetings to monitor and progress the project's performance in accordance with YMCA Brighton's policies, budget, aims and plan

17. Participate in personal supervision, performance appraisal, and reflective practice.

18. Carry out on-call duties which will be arranged on a rota basis and for which an additional sum will be paid. To provide occasional cover during evenings, weekends and/or antisocial hours as the need arises (which may include sleep-in cover at William Collier House and George Williams Mews only.)

19. Adhere and follow YMCA Brighton's Code of Conduct for staff, regarding workplace professionalism, at all times.

20. To follow YMCA Brighton's policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding, GDPR and Data Governance.

21. In line with GDPR and Confidentiality, Clients, volunteers and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained by data protection legislation.

22. YMCA Brighton has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place.

23. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management.

24. Participate in 1:1 Supervision & Appraisal with your Line Manager.

25. To undertake and complete all required training both face-to-face and online through ME Learning.

26. Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

Employment with YMCA Brighton is conditional on a satisfactory Enhanced Disclosure and Barring Service (DBS) check, a minimum of 2 satisfactory references and proof of eligibility to work in the UK.

• Salary: £40,633.46 per annum - plus additional pay for on-call duties


• Hours: 40 hours per week Monday to Friday 9am - 5pm


• Annual Leave: 25 days plus Bank Holidays pro rata