Supported Housing officer
NOTTING HILL, Brook Green, Hammersmith and Fulham
Supported Housing officer
£34002
NOTTING HILL, Brook Green, Hammersmith and Fulham
- Full time
- Permanent
- Onsite working
Posted today, 5 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: f3291030683444918b7b4e4df246eedb
Full Job Description
- Ensure your schemes are homely places where customer needs can be safely be met.
- Ensure customers are given flexible, supportive help to manage their tenancies successfully.
- Regularly consider the effectiveness of services, staffing, building facilities, equipment and external relationships using your knowledge and resources to improve provision in line with agreed C&S approaches.
- Develop relationships with key local stakeholders which enhance services for customers, increase referral rates and reduce voids.
- Ensure you and your team are alert to safeguarding concerns, following NHG policy and practice; working in partnership with appropriate agencies to respond.
- Ensure your services meet and exceed KPIs including financial, people, quality, complaints, customer satisfaction, staffing levels & housing.
- Ensure your services are inspection ready, compliant and achieve excellent internal/external inspections results for all housing related services.
- Ensure you make best use of relevant IT systems, ensuring all
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: - Strong understanding of vulnerable people and their housing needs
- Experience of working with or directly delivering support services to customers with similar needs to those within this remit
- Strong interpersonal skills; friendly, approachable, professional
- Clear, concise and accurate written and verbal communication skills
- Able to maintain sensitive information appropriately
- Enhanced DBS Disclosure Desirable:
- Negotiation and dispute resolution skills
- Demonstrable knowledge of social housing management procedures and housing law
- Effective IT skills including the ability to manipulate data in MS Excel to analyse finances/KPIs. Strong knowledge of all MS Office applications
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) - Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary