Supported Housing Officer Summary

What you'll doNHG's Support Directorate delivers homes for thousands of people who face challenges in today's housing climate. Our residents include older people, people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. We are now recruiting to our key frontline Supported Housing Officer role in our directly managed services covering sites in Hammersmith and Shepherds Bush, you will need to own and be a car user to enable you to carry out this role. How you'll do itAs the principal housing contact for a small patch, the Supported Housing Officer will deliver person-centred housing management. We know that having a safe, secure home is fundamental to everyone's wellbeing. Considering the needs of each resident, you will endeavour to put them at the heart of everything we do. Your role will include working in partnership with other agencies in our Housing First Services to enable resident to sustain their tenancies, advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. The Ideal CandidateYou'll be personally committed to delivering services of the highest quality and be able to demonstrate your experience in either housing management or working with vulnerable people. You will ensure that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. This is a challenging and rewarding role. You will be adept at risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. If this sounds like the challenge, you are looking for we'd love to hear from you. Ideally, we are looking for examples of the following to be addressed in your supporting statement:

• Experience of working in a similar setting, providing housing management for vulnerable or older individuals
• How you have dealt with challenging situations for the benefit of a resident
• Why you are the ideal candidate for this role
  
  All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 28th October 2024.
  
  What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary, Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.