Supported Pathway Officer LBS-009

Assist residents in securing their next stage housing, providing resettlement support so that they successfully move into and sustain their new home. To provide appropriate floating support for 6 months and to ensure they are linked into necessary support services thereafter.

To provide assertive client centred key-working, risk assessment and support planning to a caseload of approximately 10 clients aimed at supporting them to maintain their current accommodation and link into services and meaningful activities which help them to improve their physical and mental wellbeing well-being and life skills

To understand the impact of Adverse Child Experiences and the principles of Trauma Informed Care and to provide a holistic key working approach which aims to help residents to recognise preventative action that they can take to break the cycle of homelessness.

To ensure continual high quality assessment of risk to residents and colleagues and ensure abidance to all council policies and procedures

PRINCIPAL ACCOUNTABILITIES
1. Provide a high quality customer focussed service, with clients being treated with courtesy and respect and meet all council standards and targets relating to communication with residents.
2. Assist and motivate residents to reach set goals and progress along an identified clear pathway for housing. Provide client centred support plans and intensive assertive key-working support using reflective practice techniques
3. Coordinate any necessary support services to assess residents ability to live independently and identify which services could assist them to sustain their wellbeing and tenancy and provide a time limited floating support service to ensure residents are linked into appropriate services after moving out
4. Encourage residents to engage and participate in activities which address issues of social isolation and confidence building and to accompany them where necessary and appropriate
5. Advocate for residents where required, providing practical support if needed to ensure that their rooms are habitable and safe and where necessary to accompany residents to appointments. e.g. Health Services, DWP, viewings
6. Continually monitor and safeguard residents' physical and mental health and liaise closely with appropriate services e.g. ASC, CMHT, Health Services, Criminal Justice etc and working collaboratively with other services by referring and reporting to ASC, SOVA, MARAC panels and other services involved in your resident's care.
7. Issue prescribed medication only in accordance to policy, on health authority instruction, and following training
8. Provision of training and workshops that enable residents to gain life skills
9. Contribute to the day to day delivery of the hostel service, in accordance with all agreed objectives, procedures and policies, including required health and safety inspections, drills and records. Carry out room checks to monitor the health, safety and well-being of the rooms and clients and where necessary, provide practical support to encourage and help residents to keep good care of their room and wellbeing
10. Ensure full occupancy and good management of bed spaces in the borough by meeting a fast void turnaround in accordance with the void procedure and targets and ensure that any necessary storage and disposal of resident's goods is done according to council procedures
11. Arrange bookings for new residents, coordinating, interviewing and assessing risk and carry out Risk Management and SOVA assessments for all new residents and inducting them to the Health and Safety requirements of the accommodation
12. Assist in maintaining the fabric and general condition of the hostel buildings through regular walkabouts, inspections and ordering of repairs, monitoring the performance of all contractors and other contracted services such as pest control, cleaning and refuse collection and ensuring they provide a service according to the contract standards and making safe any immediate risk or danger
13. Participate in scheduled meeting with contractors to discuss performance
14. Management of rent and service charge accounts in accordance with Council policy, procedures and working practices and undertaking all aspects of arrears recovery on accounts up to and including legal action and provide practical support to residents to resolve benefit issues and maximise their income
15. Encourage resident participation in hostel matters, investigating and responding to any suggestions and complaints and in running house meetings
16. Deal proactively with behavioural issues within the hostel, managing risk safely and appropriately and where necessary represent the council in court in conjunction with specialist agencies and coordinate and carry out evictions relating to anti-social behaviour and other breaches of licence
17. Maintain good quality hostel records i.e. individual residents' files, daily log book, fire and accident records, financial and rent records in accordance with polices and procedures
18. Take responsibility for and adhere to health and safety requirements at all times
19. Maintain, coordinate and ensure good working liaison with outside agencies and other services, both statutory and voluntary
20. Ensure where appropriate that joint working protocols are adhered to in line with council policy and procedure
21. Any other duties commensurate with the grade of the post

JOB CONTEXT

Areas of authority for decision making
Expenditure Budget managed
None
Project Budget managed
Carries out duties to the business unit budget in compliance with contract standing orders and scheme of delegation
Number of staff supervised/managed (direct/indirect)
None
Key Interfaces
E1 Internal
Regular contact with Supported Hostels Team Leader, members of Supported Housing Team and other business units in the council
E2 External
Regular liaising with DWP, Social Services, GPs, hospitals and other health agencies to ensure that residents receive necessary and appropriate support and services.
Contact with contractors and suppliers as necessary.
Health and Safety
The job holder is required to take reasonable care for the safety and health of themselves and others who may be affected by their acts; and to co-ordinate with management in the promotion and maintenance of health and safety measures.
Equality
The post holder must demonstrate commitment and enthusiasm to promote the principle of equality in employment and service delivery. The post holder must be familiar with and promote the Equality Employment Policy

The person specification is a picture of skills, knowledge and experience required to carry out the job., Knowledge of the Care Act and Housing legislation and the available support in relation to single homeless adults, Knowledge of welfare benefits and other support that is available to residents of supported accommodation, Experience of working with homeless people with complex support needs
E
SI
Experience of recovery focused and harm minimisation service provision for clients with multiple and complex needs
D
SI
Experience of risk assessment, keyworking and support planning
D
SI
Experience of case coordination in a multi-agency setting

Aptitudes, Skills & Competencies:
Ability to support and motivate residents of supported accommodation
E
I
Ability to provide holistic client centred assessments for
residents with complex support needs
E
I
Ability to communicate well with clients and colleagues

Special Conditions of Recruitment:
Comply with and promote the Council's Equal opportunities policy
The post holder will be required to undertake a Criminal Records Bureau check on appointment and every three years thereafter whilst in post

Key: D Desirable S Shortlisting criteria
E Essential I Evaluated at interview
T Subject to test

There are 6 positions based across 5 hostels with shift pattern 08:00 -16:00pm (early shift) 12:00-20:00pm (late shift). The work pattern is Monday -Friday and shifts are on a rota basis
These are temporary positions to cover gaps in the service.

To provide assertive client centred key-working, risk assessment and support planning to a caseload of approximately 10 clients aimed at supporting them to maintain their current accommodation and link into services and meaningful activities which help them to improve their physical and mental wellbeing well-being and life skills