Supporter Care Administrator

We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo's overall aims to end rough sleeping and homelessness for good.

Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:

• Import and process financial data and maintain the fundraising supporter database.


• Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.


• Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.
  
  Are you an optimistic, solution-focused administrator with a 'can do' attitude who is looking to develop your career?, We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.


You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team.

Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.

At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.